What Our Clients Say About Us
We are a company built on exceptional service – it’s the foundation of our culture and values. We asked our clients what they think about AmoyTrip, and here’s what they said.
I booked very easily a Ferry ticket from Xiamen to Taiwan. Because of a misunderstanding ,my train to Xiamen was delayted for 12 hours. The team of Amoytrip located my delayted train and trying to find antoher possibility for me to make it in time to ferry, and all this at 7 am in the morning! I felt kind of lost, because on the train nobody could speak english. They support until the time of my journey to Taiwan. I didnt make to ferry , but they got me a ferry-flight to Taiwan day later in the morning. Thank you Ryan for so much support! You did a great job!
For any questions I had, Ryan always came back to me with the right answers immediately! Very reliable. Thanks to Hanson-san, my family and I enjoyed Tulou tour very much. When we again visit Xiamen, we will contact you for sure! Thank you. Sano
Taizhong to Xiamen Ferry
Good experience. To improve: You could explain on your website more clearly how to go to the ferry terminal. I didn\'t know we had to pay an extra 246 TB once there - and I was out of cash.
Great service for booking a return ticket by the employees of Amoytrip and they speak and write very well English.
I rented a scooter for a one-day trip in Kinmen, a small island close to Xiamen. I organized everything online: enquiry about price/ needed driving licence, finally reservation and paiment (paypal invoice). The response was fast (less than 2 hours) and in English, the service was very good: The agency arranged not only my scooter rental in Kinmen but also the pickup at airport (I came back from a Taipei-trip) and the transfer to the ferry port the next day to go to Xiamen. This logistic support was really very helpful as I had not so much time in Kinmen. So I was really happy about my day trip there and plan already to come back to Kinmen to enjoy the island for a longer period, maybe 2 or 3 days, but still with the scooter rental, which was for me the most convenient way to get transport in Kinmen. Many thanks for this good and reliant service. I will use again this agency for further trips.
Reliable and Swift in Response
I have booked China train tickets via AmoyTrip over the past two years for my various FIT (Free and Independent Travel) holidays to China and have found Ryan from AmoyTrip to be reliable and swift in his response. Also, his good command of English facilitated e-mail communication. Highly recommended to avail of Ryan's services.
Excellent Service, Very Customer Focused
I contacted Ryan in early Jan 2014 to enquire about train tickets in China, for travels in late January (near festive period) Ryan was excellent, very customer focused and happily accommodate my request, including changing the train times on one of my reservations. Payment to Ryan was seamless, tickets were collected with no problems and travels were fantastic. Ryan even checked with me after my travel dye to ensure all was ok, which was very thoughtful of him. I have no reservations in recommending Ryan to sort travel arrangements/bookings out, and will definitely engage his services again for my next trip to China. He definitely is a safe pair of hands.
I liked the service very much, was fast and polite..feels dependable to listen to any needs. In the price were include all the office fees in Xiamen and Kinmen. I did not had any trouble.
Hi Ryan - just a quick email thanking you and Hanson for a great tour. I mentioned to Hanson that we travel to China often since we live in Hong Kong and sometimes think a tour is a good idea. I realize you are based in Xiamen but was wondering if you provide service for other parts of China. In particular I am curious about Wuyi Shan which is a UNESCO about 230kms Northwest of Fuzhou. Another place I am curious about is Dandong near the border of North Korea. If you have any ideas please let me know. Best regards - Eddie
Ryan was extremely quick with responding and the service was great. Will definitely be using amoytrip for all of my China travel plans.
Excellent Speedy/Efficient Service
I had to make a couple of bookings for this service in a week and the last one was last minute. On each encounter the service was prompt and efficient and very helpful. I really appreciate the user friendly payment option of paypal and had no problems retrieving the tickets via email, virtually immediately of correspondence. Staff try to help wherever possible. Thank you for making this experience wonderful. Especially when purchasing tickets in China with international methods can be rather tricky... Xie Xie:)
And as my trip is about to come to an end i want to leave a review for just how great Ryans service was. There was a point where i was stuck with no hotel in booking so I emailed Ryan asking for his number and he replied to me in less than a minute. In a country like China where you can get stranded with no one speaking English I think this is a great person to have access to. Will definitely use his services again. Thanks again, Ryan!
We were really satisfied by the service from AmoyTrip. It is really convenient that the people from the car rental pick you up and drop you of at the ferry terminal.
This was good quality all the way. When i first signed up i had a problem with my paypal. The ferry people were patient with me while i got my finances in order. When i got to xiamen i found detailed maps on the website, which helped me get to the ferry and check in, although it would be helpful to know that check in doesn't start until about 3. Once on the ferry the crew was courteous and professional. It was a very steady ride. No sea sickness and no rocking about. And the bed was pretty comfortable. I was offered a complimentary breakfast, and we arrived at the port on time. Then I noticed, a day later, that i had left my necklace on the bed in my bunk. I emailed Ryan at the ferry company, who directed me to a person who could help me. I think his name was Mr. Lee. They found my necklace, and I returned to the ferry terminal, and was given my necklace back! I am absolutely blown away by the great service i got.
Ticketing is so quick and informative. Thanks!
I could buy ferry ticket smoothly.
I could not buy ticket on-line so I e-mailed AmoyTrip, Ryan replied me soon and I could buy the ticket. Thank you.
Ryan’s Great Services
I planned my China trip which fell on China Golden Week. I was unable to book train tickets because of language barrier and it was not advisable to book directly from station counter. Thanks for Ryan's service, we managed to book tickets earlier.
One Day trip to Fujian Tulou
AmoyTrip had arranged for me a private one day tour to Fujian Tulou. Very professional and customer-focused agent, with very good partners (I had Hanson as my guide). I strongly recommend them. George P.