I contacted Ryan in early Jan 2014 to enquire about train tickets in China, for travels in late January (near festive period) Ryan was excellent, very customer focused and happily accommodate my request, including changing the train times on one of my reservations. Payment to Ryan was seamless, tickets were collected with no problems and travels were fantastic. Ryan even checked with me after my travel dye to ensure all was ok, which was very thoughtful of him. I have no reservations in recommending Ryan to sort travel arrangements/bookings out, and will definitely engage his services again for my next trip to China. He definitely is a safe pair of hands.